We use a "triage" system to assess your needs - this means that a member of our clinical team will assess your needs before allocating an appointment. Use this link to submit an online request for a medical problem  https://accurx.nhs.uk/patient-initiated/B86007/flow/medical-request

When completing the online forms please provide as much relevant information as possible so that the clinician can accurately assess your need. You can still contact us by telephone but we will deal with your request in the same way.

You will then be contacted with the most appropriate appointment which can be with a number of different clinicians including:

• GP , Nurse, or Health Care Assistant 
• Physiotherapist
• Clinical Pharmacist
• Social Prescriber 
• Community Pharmacist

We understand change can be challenging, but we are committed to providing you with a safe and efficient service. Our new strategy will help meet your needs effectively.

Please also tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer 
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs

Requests for home visits should ideally be made before 10:30am.

Please contact us  by phone or online , and explaining the reason for the visit.

You will be asked for your name, address and telephone number and a description of the problem, this will enable the GP to assess the urgency of the request.

We only offer home visits to patients who are genuinely housebound due to a medical problem. The final decision on who gets a home visit rests with the GP.

We request that all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

We have  an Extended Access Service at Oakwood Lane Medical Practice on a Saturday 9-3 , and telephone appointments throughout the week providing  the following apointments :

• Face to Face with a GP, Nurse or Healthcare Assistant (Saturday only)
• Telephone appointments with a Clinical pharmacist
• Initial telephone appointments with a Physiotherapist
• Telephone appointments with a Mental Health Support Worker via the Healthy Minds service 

Please note, this is not a walk-in service – you still need  an appointment booked  via the surgery. You may be offered these appointments as part of our online triage service.  Extended Access appointments are for routine general practice issues and not for urgent care.  Please contact the surgery online or by telphone for more information . If our practice is closed and you are unwell please call NHS 111

Call the Surgery on 01132733733

Cancel online  - you will have this option in your appointment confirmation text. 

If you dont have a text click here