Introducing Patient Triage to Prioritise Your Needs

To address the increasing demand for appointments, we are introducing Patient Triage. This system ensures that patients who require immediate attention get the appointments they need.

We recognise the frustrations of waiting in long queues, both on the phone and at the surgery’s front door, trying to book an appointment only to be told that there are no more available appointments.  Many patients book appointments that may not be necessary, causing delays for those in urgent need. You can still contact us by telephone. However, rather than our receptionist letting you know that there are no more appointments available, they will instead help you fill out the online consultation form. Once the online consultation form is completed, a highly qualified clinician will review and evaluate the information you provide. Based on the details you provide the clinician will determine the most suitable course of action for your care. To ensure the most accurate assessment possible, it is preferable that you provide as much relevant information as possible. If the clinician requires further information, they will request it from you. Alternatively, if your medical needs can be addressed through the pharmacy or other appropriate service, they will direct you accordingly.  The Triage Model of Care means that every appointment or request for advice will be triaged by a clinician to ensure timely and appropriate care. Our easy-to-use online consultation forms gather crucial information, enabling us to arrange appointments when necessary.

We understand change can be challenging, but we are committed to providing you with a safe and efficient service. Our new strategy will help meet your needs effectively.

Click on the photo opposite to complete an online request or contact the surgery.

Please tell us:

• If there’s a specific doctor, nurse or other health professional you would prefer to respond
• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• If you need an interpreter
• If you have any other access or communication needs
• Please give as much information as possible in order for your request to be triaged effectively

Extended Hours Surgery at Windmill Health Centre

We offer additional appointments on Tuesday early mornings.  

Extended Access Hubs 

In order to run evening and weekend GP clinics, the practices in South and East Leeds have joined together to open ‘Hubs’ that make the best use of the limited resources available for these kinds of services. By running clinics from fewer locations we are able to offer more appointments than if each practice opened in the evenings and on weekends.

Hub appointments are available:

• Saturday 08:00 – 14:00

To book an appointment during the extended opening times please contact reception, or submit an online request

Home Visits

Request for home visits should ideally be made before 10:00am.

Home visits are for people who are housebound or are too ill to leave the house. The doctor is not obligated to visit you at home and may offer you advice or an appointment at the surgery. 

We would request that, apart from the genuinely housebound, all other patients attend the surgery rather than request a home visit because of the extra time home visiting takes. On average four to five patients can be seen in surgery in the time it takes to do a single house call. In addition, the care that can be offered due to the lack of adequate lighting, examination facilities and equipment means that you may not receive as good a service as the doctor may be able to offer if you came to the surgery.

Please note that the doctor may telephone you rather than visit you if this is medically appropriate. Ultimately it is the doctors right to decide whether or not a visit is appropriate for a particular set of circumstances.

When making a request for a visit our receptionist will ask you for a brief detail of your name, address and telephone number and a description of the problem, this will enable the GP to assess the urgency of the request.

If you can't attend your appointment, please let us know as soon as possible so we can give it to someone else.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice